I'm really sorry to hear this! MZ's manufacturer accidentally put a leaflet inside their recent production of the MZ LED Mask - which they were notified of only after a certain number had been sold but this has since been rectified.
When using the MZ Mask you are not required to keep your eyes closed, it has been clinically tested as safe to keep your eyes open whilst treating with the device. But, we do find it is more comfortable to close your eyes whilst treating, as it boosts the relaxation you feel from this time-out!
With all beauty treatments, they do take time, and many devices can take 20 minutes to complete treatment 3-4 times a week. Beauty devices are a commitment, but they provide you with a break from your life to treat yourself and relax when you may not have had the opportunity before.
If you would like a mask to wear whilst moving around, I would recommend the CurrentBody Skin Mask as this mask is rechargeable and lightweight to stay against your face whilst completing daily tasks. The MZ Mask needs to be connected to the mains power whilst using.
I'm really sorry to hear that you have had a bad experience with this mask, but if there is anything further that we can do for you, please don't hesitate to ask.
Beauty Device Expert