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Delivery & Returns

Delivery Options 

We offer a range of flexible delivery options to the Netherlands to have your products delivered when it suits you.

FREE standard delivery (Monday - Friday)
on all orders over 80€

Orders under 80€:
Standard delivery - 4,50€
Express delivery - 8,50€

Orders over 80€:
Standard delivery - Free
Express delivery - 2,50€

Standard deliveries are made by Royal Mail who aim to deliver your order within 3 - 5 working days.

Express deliveries are made by DPD. When DPD is used, you will receive either an SMS or e-mail with the one-hour time slot on the delivery day to make sure you receive your parcel in a timely manner. DPD aims to deliver your order within 2 to 3 working days. 

If you are ordering multiple products including items on pre-order, your items may be delivered separately. However, you will only pay one delivery charge. 

Returns

Changed your mind? If for whatever reason you are not happy with your purchase, you have 30 days to return your item(s). If the item is new and unused, with all the original accessories, packaging and manufacturing seals intact, you will be eligible for a full refund. Please note that we are unable to refund any delivery or postage costs incurred.

 

We will aim to process your return on the day we receive your parcel. Once the return has been processed, you will receive an email confirming your refund. Following this, we advise that it usually takes 5 days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account. Please note that we cannot be held responsible for any loss or damages to your parcel in transit. 

In the event of a return, you will be refunded the amount you paid for the product.

A selection of countries offer consumers the opportunity to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.